Shipping policy

This updated Shipping Policy is generated specifically for a Shopify store shipping from Ethiopia, incorporating all the details you provided, covering the primary international markets (USA, Canada, UK, EU), and integrating current customs/tax best practices (the "smart knowledge" critical for e-commerce).

Shipping Policy

Last Updated: September 2025

All products are handmade and shipped directly from Addis Ababa, Ethiopia.

1. Order Processing & Manufacturing Time (The Working Policy)

Due to the artisanal nature of our products, particularly the traditional Habesha Kemis, order processing times vary significantly. This time covers quality control and preparation for shipment.

Product Type	Processing Time
Shortest Processing Time (Ready-to-Ship Items)	1 Business Day
Longest Processing Time (Custom/Made-to-Order Items)	Up to 15 Weeks

You will receive an Order Confirmation Email immediately after purchase. You will receive a separate Shipping Confirmation Email with tracking details once your order has been prepared and collected by the carrier.

2. Shipping Rates & Delivery Estimates

We utilize major international carriers (e.g., DHL, FedEx, UPS, or EMS Postal Services) for reliable international delivery.

Destination	Shipping Fee	Estimated Delivery Time (Post-Processing)
USA, Canada, EU & UK	FREE SHIPPING	7 – 14 Business Days
All Other International Locations	Calculated at Checkout	10 – 21 Business Days

Note: Delivery estimates are provided by the carrier and are not guaranteed. Delays can occur due to customs processing or exceptional global events.

3. International Customs, Duties, VAT & Taxes (Critical Policy)

Our shipments are sent Delivery Duties Unpaid (DDU).

The Kaba's Store is not responsible for any import duties, customs taxes, VAT, or tariffs incurred once your shipment reaches your destination country. These charges are the sole responsibility of the customer.

Specific Territory Information:

Destination	Import Policy	Smart Knowledge (Why this matters)
United States (USA)	Orders valued under $800 USD typically enter duty-free under the De Minimis threshold. Orders exceeding this amount may incur duties.	US customers rarely pay duty on single items like dresses, simplifying the process.
Canada, European Union (EU), & United Kingdom (UK)	Your order will be subject to VAT (Value Added Tax) or GST (Goods and Services Tax), as well as potential customs duties, levied by your local postal service or customs agency.	These territories rigorously enforce import taxes. Customers will be contacted by the carrier and must pay these fees before the package is delivered.
All Customers	Refusal to Pay: If you refuse to pay the duties and taxes due, the package will be abandoned by the carrier or returned to Ethiopia (which can be a costly process). We are not able to issue refunds for items refused at customs.	It is critical for customers to understand these are not shipping fees, but government-mandated taxes.

4. Checking Order Status & Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number and a link to check its status.

Please allow 48 hours for the tracking information to become active and available in the carrier's system.

If your tracking information shows no movement, or if you haven’t received your order within one month (30 days) of receiving your shipping confirmation email, please contact us immediately:

Email: kabagebeya@gmail.com
Subject: Order Inquiry - [Your Order Number | Your Ordering Name]

5. Shipping Restrictions

We are currently unable to ship to P.O. boxes, APO, or FPO addresses. Please ensure you provide a physical street address at checkout to guarantee successful delivery. Orders placed with a P.O. box will be contacted for an alternate address, which may cause significant delays.

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